I think the shoutbox is part of what makes this site more friendly and gets people participating more. Do people take advantage of it sometimes? Of course they do, but there was also a good use for it too. It made it feel more like a bunch of people sitting in a room hanging out together somewhere then people scattered all around the country. A forum alone can sometimes become stale if there's not a lot of posting going on, that's why social media works well because there's a lot of ways to have interaction instead of just one.